The ICF Global Board of Directors approved the ICF Statement of Diversity, Inclusion, Belonging and Justice in July 2020. Up&Above International Coaching School as an accredited provider of services and as members of the ICF community, ascribe to the core values of integrity, excellence, collaboration and respect. The foundation of these values is a shared commitment to diversity, inclusion, belonging and justice.

We support ICF vision of placing diversity, inclusion, belonging and justice at the forefront of every decision made within ICF. As we continue the journey toward our shared vision, we as an education provider will recommit ourselves to valuing the unique talents, insights and experiences that every coach and client brings to the world.

Non-Discrimination Policy

It is the policy of Up&Above International Coaching School that:

• Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

• All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

• All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

• All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.

• Participants who wish to report discrimination are encouraged to follow the grievance policy outlined in Grievance Policy Statement located at https://up-n-above.net. Up&Above International Coaching School will promptly investigate all claims and reports of inappropriate conduct.

Success in our program requires full commitment by all participants. By enrolling in this course, participants agree to being fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities.

Attendance

In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meetings.

If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor and Up&Above International School representative immediately. You will be expected to complete the session materials, review the session recording, and complete all activities outside the live session to make up for the missed session.

If you need to miss more than 9 hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than 2 hours of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and Up&Above International School.

Course Engagement

Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible. Please refer to the code of conduct for additional details.

Code of Conduct

Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:

• Arriving on time to all sessions.
• Attending all live sessions and mentor coaching sessions.
• Having your camera on for virtual live sessions.
• Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.
• Engaging in discussions with integrity and honesty.
• Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors.
• Embracing diversity and inclusion while respecting the dignity and humanity of others.

Up&Above International Coaching School supports individuals with disabilities and is committed to providing disabled individuals individual approach in catering to their individual needs.

In addition, Up&Above International Coaching School prohibits discrimination on the basis of disability and ensures equal opportunity for all qualified individuals with disabilities. Up&Above International Coaching School being an online provider of educational services is committed to providing special learning conditions to those who wish to enroll on our programs. Individuals with questions about this policy, or who wish to request special attention should contact Maxim Podlesny at info@up-n-above.net.

• Our goal is to create a learning environment which meets the needs of each individual student. We are able to accommodate a variety of learning disabilities to make our program more accessible. Please contact  Maxim Podlesny at info@up-n-above.net before enrolling to determine if your needs can be met.

Up&Above International Coaching School seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

• A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to the next step.

• If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 5 working days. The program manager will review the issue and talk to the student within 5 working days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.

• If a participant does not feel the issue is resolved, a written request for an appeal should be sent to Up&Above International Coaching School at info@up-n-above.net for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 10 working days. All appeal decisions are final.

In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meetings. If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor immediately. You will be expected to complete the session materials, review the session recording, and complete all activities outside the live session to make up for the missed session. If you need to miss more than 9 hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than 2 hours of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and Up&Above International School.

At this time, Up&Above International Coaching School is not able to offer credit for partial completion of a course. You must complete the entire course to receive credit. Individuals with questions about this policy are encouraged to contact Program Director at info@up-n-above.net.

Payment/Fees Policy

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of at least 30% of advance payment. We accept payment by bank transfers and credit cards.

Refund Policy

Cancellation of a course must be made a minimum of 5 business days prior to the course to be eligible for a full refund. Cancellations made less than 1 day before the course are not eligible for a refund. Written notice of cancellation shall be effective on the date the withdrawal as received by Up&Above International Coaching School. Refunds will be made within 5 business days following receipt of cancellation or withdrawal requests.

Registration Modifications

Modifications to registration, including substitutions of participants or transfer of course dates, must be completed at least 5 days before the program date. Participants may contact Up&Above International Coaching School to modify their registration at info@up-n-above.net. Course changes will be allowed as long as there are spots available.

At this time, we are not able to accept partial course credit from other organizations or programs. Even if you have completed a Level 1 program, you must enroll for the entirety of a Level 2 program. Individuals with questions about this process should contact Maxim Podlesny at info@up-n-above.net.