Participant Enrollment Agreement for Systemic Coaching for Organizations Program

This agreement is an official agreement between Up&Above International Coaching School and a participant in the Systemic Coaching for Organizations program described at https://up-n-above.net

1. Subject of the agreement

1.1. The subject of this agreement is the provision of educational services to the Customer on the program "Systemic Coaching for Organizations&" in accordance with the commercial offer issued to the participant of the program (hereinafter "Customer") and agreed between the participant and Up&Above International Coaching School (hereinafter "Contractor").

1.2. The list of services provided is available on the website: https://up-n-above.net

2. The procedure for the provision and payment of services

2.1. All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of at least 30% of advance payment. We accept payment by bank transfers and credit cards.

2.2. Provision of educational services is provided in full subject to their 100% (one hundred percent) payment by the Customer.

2.3. In case of the Customer's refusal to receive services, as well as non-appearance at the classes, the prepayment made to the Customer is not returned, except for the cases specified in clause 3.1.

2.4. The Contractor is not able to accept partial course credit from other organizations or programs. Even if the Customer has completed a Level 1 program, the Customer must enroll for the entirety of a Level 2 program. Individuals with questions about this process should contact Maxim Podlesny at info@up-n-above.net.

3. Refund and Registration Modifications

3.1. Cancellation of a course must be made a minimum of 5 business days prior to the course to be eligible for a full refund. Cancellations made less than 1 day before the course are not eligible for a refund. Written notice of cancellation shall be effective on the date the withdrawal as received by Up&Above International Coaching School. Refunds will be made within 5 business days following receipt of cancellation or withdrawal requests.

3.2. Modifications to registration, including substitutions of participants or transfer of course dates, must be completed at least 5 days before the program date. Participants may contact Up&Above International Coaching School to modify their registration at info@up-n-above.net. Course changes will be allowed as long as there are spots available

4. Illness policy

4.1. If the Customer has an emergency or becomes ill and is not able to attend a coaching session, the Customer should contact the Contractor immediately.

4.2. The Customer will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session.

4.3. If the Customer needs to miss more than 9 hours of the course, the Customer will have the option to work with the instructor to cover the missed material at your own expense or register for another course.

4.4. If the Customer misses more than 2 hours of mentor coaching, the Customer will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements.

4.5. Petitions to this Illness policy are considered on a case-by-case basis and must be submitted in writing to the instructor and the Contractor.

5. Grievance Policy

5.1. The Contractor seeks to ensure equitable treatment of every Customer and to attempt to solve any grievances in a timely and fair manner. The Customer has the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior.

5.2. The Customer should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If the Customer is not comfortable approaching the individual, they can proceed to clause 5.3.

5.3. If the Customer is not comfortable approaching the individual with whom he has a grievance, or is unable to resolve the issue directly, the Customer should submit a written grievance to the program manager within 5 working days. The program manager will review the issue and talk to the student within 5 working days of receiving the complaint. The program manager will work with all parties involved to resolve
the issue.

5.4. If the Customer does not feel the issue is resolved, a written request for an appeal should be sent to Up&Above International Coaching School at info@up-n-above.net for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 10 working days. All appeal
decisions are final.


6. Rights and obligations of the parties, responsibility

6.1 The Contractor shall do everything possible to ensure the quality and uninterrupted provision of services to the Customer in accordance with the selected program and price list of services.

6.2 The Customer receives the services in the agreed terms, receiving access to all the tools agreed upon in the service offer.

6.3 The Customer does not have a right to copy and/or to distribute in any way the materials of the site, courses, and lessons. In case of any attempts or cases of illegal actions from the Customer's side, the Contractor has a right to refuse the Customer in training, having warned him in advance, and also to bring the Customer to
responsibility for illegal copying and distribution of materials in accordance with the law.

6.4 The Contractor is not responsible for breach of Contract if such breach is caused by force majeure circumstances including: the actions of public authorities, fire, flood, earthquake, other natural disasters, lack of electricity and/or malfunctioning of computer networks, strikes, civil unrest, riots, any other circumstances, not limited to those that may affect the performance of the Contractor of the terms of this
public offer and beyond the control of the Contractor.

6.5 In case of impossibility to provide services due to the fault of the Contractor, the Contractor is obliged to return the money paid by the Customer.

6.6 Parties are responsible for failure or improper performance of obligations under this Agreement in accordance with the current legislation of the Russian Federation.

6.7. Contractor adheres to the following provisions on non-discrimination:

6.7.1. Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

6.7.2. All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

6.7.3. All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

6.7.4. All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any
employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.

6.7.5. Participants who wish to report discrimination are encouraged to follow the grievance policy outlined in Grievance Policy Statement posted at https://up-n-above.net. The Contractor will promptly investigate all claims and reports of inappropriate conduct.

7. Final Provisions

7.1 The Agreement comes into force from the moment of acceptance of the agreement and is valid until the Parties fulfill their obligations.

7.2 In case of disputes on the issues stipulated in this Agreement or in connection with it, the Contractor and the Customer shall take all measures to solve them by negotiations between the Parties. The period of consideration of the claim - 15 (fifteen) working days.

7.4 In case the Contractor conducts Promotions that provide various discounts, then the promotional code discounts are not summed up with other discounts and special offers.